Store Policy

Customer Care

Shipping Policy
Prices offered on the Site are quoted in Canadian Dollars. Such prices do not include shipping and handling, expedited service, or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for any shipping and handling charges and local sales or use taxes that may apply to your order.
 All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped. Normally, shipment(s) are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time. Shipment will usually arrive 2-3 business days after the order has shipped for most destinations. Due to Covid-19, Shipping schedules are currently delayed. Do not worry, all your items are shelf stable and will remain fresh. Transit time may be longer to remote addresses

Refund Policy
At this time we do not issue refunds. Each order will be hand delivered or shipped out in perfect condition. Due to health and safety reasons, we will not be able to take back any food items that have been delivered once it has left our kitchen. For any props that have been purchased, we will be more than happy to direct you to our artisan vendors that have assisted with the build/make of our products.

Store Policy Customer Care
We will communicate with you based on your inquires by email or phone in accordance with your request. You may contact customer service at

Privacy and Safety 
That Pretzel Dough knows that you care how your personal information about you is shared, and we appreciate your trust and loyalty.
Our primary purpose in collecting personal information is to provide you with a safe, and efficient experience. Gathering your information allows us to provide services and features that will meet your needs.  We only collect personal information about you that we consider necessary for fulfilling your order/ purchase.


Our privacy policy does not cover any website that at connected through a link. Only information that is collected through the Site is covered by our protection policy.

Wholesaling Inquires 
We are more then happy to help expand your line of products in your store.  Before inquiring, explore our list of products on our Shop Page. When you have selected your products, contact us via email with specifics. Our wholesale prices are available upon request.


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